Home / FAQs
1. What is your packaging style of the Smart Neck Massager?
A: Colorful gift box packaging, customized packaging is also acceptable if you can provide printing artwork in AI or PDF format.

Q2. What is your terms of payment?
A: T/T deposit 30%, and 70% before delivery. Production pictures and videos will be sent for your confirmation before you pay the
balance.

Q3. What is your terms of delivery?
A: EXW, FOB, CFR.

Q4. How about your delivery time?
A: Generally, it will take 7 to 60 days after receiving your advance payment.
The specific delivery time depends on your order quantity, customization or not.

Q5. Can you produce according to the samples?
A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.

Q6. What is your sample policy?
A: We can supply the sample if we have in stock, but customers have to pay the sample cost and the courier cost.

Q7. Do you test all your goods before delivery?
A: Yes, 100% have been tested before delivery.

Q8: How do you make our business long-term and good relationship?
A:1. We will provide high quality, competitive price and best service to ensure our customers' benefits.
2. We will treat every customer as our friend and do business sincerely with them,
no matter where they come from and who they are.